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You will only receive an invoice if we have been able to help!
Our team works hard every day to solve problems quickly for our customers or to achieve optimal results during implementation. As a result, bedemy is now known for its first-class service and has many happy customers. Our past experience and belief in our abilities enables us to offer new customers a unique promise that underlines our commitment to customer satisfaction.
We only issue an invoice if we have really been able to help!
If we are unable to help with a problem or implementation, we will not issue an invoice. Even if we have already invested time. You have no risk, because even in the event that we have implemented everything as requested, our costs are transparent, agreed in advance and never exceed the planned budget!
No nasty surprises
We charge according to a fixed hourly rate, which we will inform you of in a written offer before we charge you for the use of our team. This means that implementing a small feature or fixing a problem is usually quick (often within a few minutes) and therefore doesn't cost much. The implementation of a complete site, on the other hand, can take a few days (depending on the scope).
But you don't have to worry about the costs.
Firstly, you will always receive a quote from us in advance via email, even for smaller support requests. Secondly, we always stick to this cost estimate unless we tell you otherwise. If, during implementation, we realize that the task assigned to us is more complex and will take longer, we will contact you with a revised cost estimate. You can then decide whether you are prepared to accept this revised offer or not. If it's too much for you, we'll stop the project and you won't pay a penny. Not even for the work we have already invested in the project up to that point (according to the initial estimate).